What is Option One Mortgage's culture?
Even before we wrote a business plan,
we decided what kind of company we wanted Option One Mortgage
to be. We knew that only the highest level of service would
make people want to work with us, so we created a culture
that would make our associates feel good about their jobs
and themselves, and, in turn, take good care of their customers.
We support our associates and empower
them to do their jobs, but we also respect the need for balance
in their personal lives. We take time to celebrate successes,
so fun is an important part of everyone’s job at Option
One. We have a collaborative environment that rewards initiative.
At Option One, associates are empowered to do what's right for the customer.
Vision
To be widely recognized
as the premier provider of innovative financial
products and services.
Mission
To provide quality
financial products and services that create value
by achieving superior customer satisfaction and
sustainable financial returns in a challenging and
rewarding environment for our associates.
Values
Do what is ethical,
fair and makes good business sense. Do our best.
Treat others as we want to be treated. Stimulate,
anticipate and embrace change.
Our Associates Our associates work together to create
a unique culture of service and collaboration, all to the
benefit of the customer. We believe if our associates are
happy, they will make their customers happy, too. Empowerment,
training and experience are just some of the reasons we’re
so successful. We trust our associates to know what’s
best for our clients. They’re closest to the customer
every day, so we empower them to make decisions for their
clients without a lot of red tape. We provide ongoing skills-development
and leadership training for our associates through our own
learning department, and we promote life-long learning through
outside training.
We have outstanding benefits and a collaborative culture that
makes people want to spend their careers at Option One. The
result is that our associate turnover rate is really low,
so our clients work with some of the industry’s most
experienced professionals.
Testimonials People love working at Option One so much that they talk about it all the time. Visit our Testimonials page to see for yourself just what our associates are saying.
Associate Engagement
While most companies are still measuring associate satisfaction,
we have partnered with the Gallup Organization to measure
and manage associate engagement. We conduct a Gallup survey
to look at associate engagement and identify behaviors that
boost engagement. We share this information with associates,
use it to improve our processes and explore its relationship
with the results of the customer engagement survey to identify
new service opportunities. Out of hundreds of variables, Gallup
identified 12 key associate expectations that form the basis
for strong engagement.
These
12 variables are addressed in Gallup’s survey
questions:
1.
Do
you know what is expected of you at work?
2.
Do
you have the materials and equipment you need to
do your work right?
3.
At work, do you have the opportunity to do what
you do best every day?
4.
In
the last seven days, have you received recognition
or praise for doing good work?
5.
Does your supervisor, or someone at work, seem to
care about you as a person?
6.
Is there someone at work who encourages your development?
7.
At
work, do your opinions seem to count?
8.
Does
the mission/purpose of your company make you feel
your job is important?
9.
Are
your associates (fellow employees) committed to
doing quality work?
10.
Do
you have a best friend at work?
11.
In
the last six months, has someone at work talked
to you about your progress?
12.
In
the last year, have you had opportunities at work
to learn and grow?
By measuring and managing associate engagement,
we can ensure that we are creating an environment where our
associates can continue to develop to their fullest potential.
